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/, Freelance Tips, In My Opinion/Why I Left the Call Center

Why I Left the Call Center

Call centers in the Philippines, India or any other outsourcing destination bring a new breath of hope for a decent earning employment. And yes, I am one of those people who’ve been blessed to have worked for over three years in this thriving industry. But I left the call center completely and never looked back again.

At first, I was hesitant to leave my job at Aegis People Support, one of the biggest call center here in Cebu City. With two growing kids in tow, a house rental to think, no savings in the bank, no health insurance. It was probably one of the most stupid thing a father can do. But I didn’t leave the call center to let my family starve to death. I left the call center for many good reasons.


I am no seer or fortune teller, but one of the reasons I left the call center is because I saw a promising future in online jobs. The fact that outsourcing has been in bloom for several years already made me firmly believe that this will be the same with online jobs. There will be more companies, specially medium to small sized businesses who will be joining the bandwagon of outsourcing. There will be individuals who simply wants to do business and are practical enough to outsource some of their tasks to individuals, not companies. And sure enough, even at this moment, oDesk, which is one of the major places where my clients come from have consistently shown an increase in all aspects:
48,786 new online jobs were posted to oDesk in June, an increase of 1,505 over May
635,198 total workers were registered with oDesk in June, an increase of 45,480 or 7.7 percent over May
$9,255,640 was earned by workers on oDesk in June, an increase of $382,252 or 4.3 percent over May
(Source: oDesk Online Employment Situation Summary)

Earning Potential:

Although the call center has offered above average compensation and benefits, freelance jobs give a bigger earning potential and a more financially rewarding work. With enough skill, and experience it has literally raised my earnings from four to five 9 to 10 times what I previously received in my call center work, all in the comfort of my home. Not only that, it has also opened new areas for me to passively earn through my blog advertising revenues and affiliate earnings.


Career growth in call centers go through the step by step promotion process that’s not free from insider politics, “padrino” system and other biases. Competition is stiff. And this made me think, whether my 5 years of stay in a call center would bring me to my goal of being financially stable and in terms of position, getting a promotion. With freelancing, you’re almost limited only by your imagination on what you can achieve. Freelancing offers a different path for growth. For just one year, I’ve seen open doors to raise the bar in what I do. From my role in the call center as customer service agent, taking 30-60 calls every day, pacifying irate customers, I then started managing projects for clients, getting my own team, and as they say… the rest is history.


Time flexibility at work proved to be one of my biggest challenge while working at the call center. I’ve missed important family occasions, church gatherings, and other events which I would have enjoyed attending. And as a family man with two growing kids, family time became a growing concern as well.

With my job as Virtual Assistant, I was able to choose clients that would suit both their time preference as well as mine. I can work for two hours, or four, or six or a full stretch 8 hour shift depending on my availability. And this is what makes working as home based freelancer very flexible.

Bottom Line

I can list down many other reasons on why I left the call center in place of working at home as a freelancer. But the bottom line is, if you love your job, then stick to it. I love my freelance work, I love computers, I enjoy working alone, that’s why I’m sticking to it. If this post made you think of jumping ship plainly because of the earning potential, this may not be enough to sustain you to last through the challenging and uncertain world of freelancing. But if you think your interest and passion is here, don’t hesitate to get in touch if you need some direction to get started.
(Image source:

About the Author:

Full time freelancer, photographer, video editor, podcast manager, father to four gorgeous kids, and all around husband. My mission: spread the good news of online freelance jobs to help preserve families from the devastating effects of a father or mother working abroad and leaving their children behind.


  1. andy July 22, 2010 at 2:59 am - Reply

    aus…nice going!!! may you achieve your financial success at free lancing…now that's a father!…
    there's a latin proverbs which say…aut viam inveniam aut faciam !
    (I will either find a way or make one. )….you just did that!

    • DreysWeblog July 22, 2010 at 3:30 pm - Reply

      Thank you. I'm no Frank Sinatra but I sure did find a good path to follow and I hope you do too!

  2. supermommyjem July 22, 2010 at 8:16 am - Reply

    I also left my regular work by which the latest company I've worked for is the call center. I am already a regular TSR there but I've decided to leave because of some reasons like your's. I am very thankful that I was able to have a stable work at home online and I manage to create my blog and sooner my website.

    • DreysWeblog July 22, 2010 at 3:28 pm - Reply

      Thanks for sharing your story. I'm glad to hear that you are also doing good with your freelancing. It's not easy to maintain a steady flow of income but that's where the challenge to be always one step ahead is.

      Ping me if you're ready to launch your website. I'll look forward to that.


  3. supermommyjem July 23, 2010 at 5:30 am - Reply

    sure I will, it is still under construction it is

  4. […] something and whine for the rest of your life. You don’t need to look back one day and regret why you did not leave the call center sooner. You have a choice! You just need to make that choice and use what you have learned from those […]

  5. Michael Golez October 19, 2010 at 7:34 pm - Reply

    This article have INTERRUPTED my work (i’m designing a book cover). But I have not a single regret. I’m really glad that I’ve clicked the like button there from FACEBOOK.

    I’ve been through exact experience as yours. Call Center has been my place of work(for 2 years and 364 days) but not until a few weeks ago for one damn reason – FREELANCING!

    Every word you drop speaks of what I’m feeling. What I am experiencing. It’s the opportunity in freelancing that made me so crazy which my Mom couldn’t understand as she keeps on asking me, “why did you left your work?!!!”. I gave her an answer: “There’s more to what’s in there, I need to get out of the cube, create my own and nurture it”.

    I have a lot in my mind now and I’m afraid I might outnumber the actual article you created so I’ll resume to work. One last thing that I wanna say is, I like it when you said “love your job”. I love what I do now (Though I also love what I do before – Audit calls & emails). I’m a designer. A Visual Artist. My eyes were created to recreate, observe and appreciate what God has created. This is my way of life. I was born as an Artist and I will die as an Artist. An ARTIST!

    • Florante Valdez October 20, 2010 at 6:07 am - Reply

      Hi Michael,

      There sure is plenty of things many people don’t understand and fall short when they think about freelancing. We’ve both been in the call center and I know you also have a bunch of people working just for the sake of it. I understand why your mom feels you made a wrong choice. Many people thought I made the wrong choice too! But by God’s grace, 24 months after, I’m still alive and kicking and making them all take a second thought if they are really in the right place and why they ought to look outside the box.

      Cheers man and may you have good success!

  6. Freelance Designer November 19, 2010 at 4:54 pm - Reply

    I'm with you man. As long as you love what you're doing and you have passion for it, you'll prosper in your endeavor. I've also joined oDesk September this year, and it's been great. I've already landed several one-off and ongoing gigs. And as a plus, my blog has been getting more hits. 🙂

    God bless you, and may prposper in your career as a Virtual Assistant.


  7. […] do your work. Most freelancers, including me, never really started as a freelancer. I worked as a call center agent and eventually became a freelancer, and therefore an office environment in the home is non […]

  8. sheena claire deleon September 9, 2013 at 1:27 pm - Reply

    hello sir! im a full time mom of two and looking for homebased job. hope you can help me to find one. thnk you very much and God bless.

  9. […] I was working in the call center, my family enjoyed the benefits of a Maxicare insurance. It covered both outpatient services as […]

  10. Neon Warge January 26, 2015 at 4:40 pm - Reply

    I left my job a tsr as well and in notice. This the path I am going to take, to become a freelance developer. Though I only have two unfinished project to boot, and no website to brag to I am still doing necessary preparation to kickstart my career. This is what I am going to do during my unemployment gap. If I am going to be successful here, I will have second thoughts on going back to.corporate job.
    Thank you for your article! It is very inspiring. Wish me luck.

    • Florante Valdez January 28, 2015 at 3:23 pm - Reply

      Hi Neon,
      Thank you for dropping by my site and for sharing your personal freelancing story. I think that the article resonates to many other people out there but the sad part is, not many will really have the guts to take chances. When your work becomes your comfort zone and you no longer want to look at other possibilities and opportunities, that’s when you start creating your invisible prison cell. I believe that’s also the reason why freelancing is not for everyone. When you do decide to work as a full time freelancer, do your best. Work hard. You will be lucky if you do that. 🙂

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