I’ve worked in the call center for over four years until I finally turned to full time online freelance work. While the world hasn’t changed much for me during my four years of stay in the call center, I am most grateful that I’ve worked in the BPO industry because the trainings, most especially the sales and customer service trainings played a big role in my freelance career now.
Some of my batchmates from the original group when I first started in PeopleSupport have gone to different areas of work but some have remained in the call center. But I guess it won’t be for long.
The work landscape that the BPO industry has disrupted is yet on a course for another disruption. This time, it’s online jobs that’s taking its slice of the call center talents. We are starting to see the exodus of trained call center agents and Upwork is taking it to another level. Upwork has recently introduced the Pro Customer Service Group that entices call center agents, particularly the customer service professionals who have call center experience to take advantage of this unique group.
If you want to start testing the waters on freelancing with a […]